2. Bidding. (Tips and Suggestions)
Why does my password not work?
Make sure you have completed the
Questar Surplus Live Auction registration
and responded to the confirmation e-mail that is sent to the address you provided.
Note to Questar employees:
Questar employees' company network logon ID and passwords do not work with Questar Surplus Live Auction.
Back to FAQ
What is Questar Surplus Live Auction's automatic (proxy) bidding system?
An important feature available in Questar Surplus Live Auction is automatic proxy bidding. When bidders place bids, there is the option to place a secret high-bid amount.
Proxy bidding will confidentially & automatically bid up to your maximum, but in order to avoid being outbid, you must have the highest maximum bid.
To place a proxy bid, just enter the maximum amount you are willing to pay. Automatic bids will be placed for you up to your maximum amount. Using proxy bidding, you can win the item at the lowest possible price. Your maximum bid is only placed when a competing bidder bids the same amount.
Back to FAQ
Why didn't my bid show up as the high bid?
If the current high bidder's maximum bid is higher than the bid you place, you are immediately outbid because your bid is not high enough to beat the earlier maximum bid. Proxy bidding will confidentially & automatically bid up to your maximum, but in order to avoid being outbid, you must have the highest maximum bid. To place a proxy bid, just enter the maximum amount you are willing to pay. Automatic bids will be placed for you up to your maximum amount. Using proxy bidding, you can win the item at the lowest possible price. Your maximum bid is only placed when a competing
bidder bids the same amount.
Back to FAQ
Every time I make a bid, it says I was outbid immediately. What's wrong?
Actually, nothing's wrong. This means you were automatically outbid by a proxy bidder who has placed a higher maximum bid. (See more information on
proxy bidding
.)
Back to FAQ
Can I reduce or retract my bid once it has been placed?
Once a bid is placed it is considered binding. Questar may allow a bidder to retract his/her bid if the item description is changed after bidding starts or if the bidder makes an obvious typographical error in placing a bid. If you have concerns, contact the auction coordinator at
surplus@questar.com
Back to FAQ
Can I increase my maximum bid after I've placed a bid?
Yes. If you want to place a higher bid or even increase your proxy bid, simply place another bid.
Back to FAQ
What is a Reserve Price Auction?
Questar (Questar Surplus Live Auction seller) may require a minimum bid to be placed before the item will be sold. Usually Questar Surplus Live Auction will start the bidding at the reserve price amount. However, some items may have a questionable market value and Questar Surplus Live Auction will start the bidding lower to see if there is enough interest in the item.
Back to FAQ
How does the "Search"
feature work?
You can search for Keyword(s). Simply type the keywords in the search and press go!item type. Any item that matches your search description will be listed.
Back to FAQ
How can I find or list all the items I've bid on?
Login to the Questar Surplus Live Auction and select MY_CONTROL_PANEL from the navigation at the top.
Under the "Buying" tab is a link titled "Your bids". Simply click this link.
Back to FAQ
What is Buyer Feedback?
This feature is not presently being used.
Back to FAQ
Why was I outbid by less than one increment?
This is a normal occurrence. Remember that the winning bid only has to be one increment above the high bid currently showing on the listing page.
For example, let's say you are the current high bidder at $12 with a $20 maximum.
Let's say another bidder places a maximum bid of $20.01 and becomes the new high bidder for this item. This new person's minimum bid is $12.50 - one increment above $12.00. As long as a bidder enters the minimum bid amount required, any bid over that will satisfy meeting the bid increment. The winner of the item will be the bidder with the highest maximum. In this case, the winner could win by one cent.
Back to FAQ
Why does it appear I'm bidding against myself?
If you place a proxy (maximum high) bid on an item as others place bids, Questar Surplus Live Auction will determine whether to place another automatic bid for you to secure your high-bidder status. Your user name, including the date and time, will continue to be recorded in the bid history to show your proxy bidding won against another bidder.
Back to FAQ
What is Item Watch?
Item watch notifies you when someone bids on the auctions that you have added to your Item Watch.
Back to FAQ
What is Auction Watch?
Auction Watch is your assistant to keep an eye on auctions which are opened pertaining to your keywords. To use this feature, insert keyword(s) into the Auction Watch list that you are interested in. When these keywords appear in an auction's title or description, you will receive an e-mail informing you that an auction has been opened containing your keyword(s). You may also add a user's nickname and if that user opens an auction you will get notification by e-mail. All keywords must be separated by a space when entering into your Auction Watch list.
Back to FAQ
|